Returns policy

For hygiene reasons, Items can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened. Items must be returned within 7 days of receiving them.

All personal care products may be returned for a full refund or exchange within 7 days of the purchase date provided that they are in their original packaging (including cellophane wrap, tamper proof seals and lids), are in an unused condition and are re-saleable.

No price stickers or labels may be removed

Any personal care product which does not meet the clients expectation for any reason whatsoever may be returned to the supplier. A toll-free number will be provided and the supplier will assist the client with any product which is unsatisfactory.

Franco International does not accept liability for any product which does not meet the client expectation, regardless of purchase date, as the suppliers have undertaken to assist with the accurate replacement of any product which does not meet client expectation.

Items purchased on sale or discount may not be returned

For reasons of hygiene, brushes may not be refunded or exchanged, unless they are defective.

The goods remain your responsibility until they are received and signed by us. All goods returned will incur a 15% handling fee.

Privacy policy

Customer Privacy policy (Franco International) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

 

Payment options

Payment options accepted Payment may be made via Visa and MasterCard.

 

Card transactions

Card acquiring and security Card transactions will be acquired for (Franco International) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

Customer details

Customer details separate from card details Customer details will be stored by (Franco International) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

 

Merchant Outlet country

Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

Responsibility

Responsibility (Franco International) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.